LUNA

Shipping & Delivery

Your order is carefully processed within 2-3 business days. Standard delivery typically takes 7-12 business days worldwide. Shipping fees vary depending on the item’s size, weight, and destination. Expedited shipping is available for faster delivery.

Returns & Refunds

We stand by the quality of our products. If you are not completely satisfied, we offer a 60-day hassle-free return policy. Please contact our customer service at support@vipoza.com before returning any item. Once your return is received and inspected, your refund will be processed promptly.

Important Information

Please read the following carefully before placing your order. Thank you for your understanding and support!

• Product Nature
  All perfume samples and travel-size products at Vipoza are hand-decanted by us from authentic, original full-size perfume bottles using professional sterile tools and sealed containers. We ensure the fragrance quality remains identical to the original (no dilution, no additives).
  We are not affiliated with any brand owners, not officially authorized, and not original factory packaging. The images show the original full-size bottles for scent reference only. What you receive is an independent small bottle or travel bottle.
• Authenticity Guarantee
  All perfumes are sourced from 100% genuine channels (official retail or authorized distributors).
  We do not sell counterfeit or fake products. If you have any authenticity concerns, we can provide original batch reference photos or further verification (please contact customer service).
  
• Capacity & Usage Instructions
  The listed capacity is the actual filled amount (normal tolerance ±0.2ml).
  We recommend using the sample within 6–12 months after opening. Store in a cool, dry place away from direct sunlight and high temperatures to prevent oxidation and degradation.
  Some fragrances (e.g., woody/amber notes) may slightly evolve over time — this is a normal phenomenon.
  
• Hygiene & Safety
  All decanting processes are strictly sanitized, and bottles are brand-new and single-use.
  For hygiene and safety reasons, opened samples are non-returnable. Unopened samples can be returned within 30 days of receipt (must remain in original condition and packaging).
  
• Returns & Refunds
  Please refer to our Return Policy: Unopened samples can be returned within 30 days (subject to a $2.99 processing fee + customer-paid return shipping).
  Opened samples or returns due to personal preference (e.g., not liking the scent) are not accepted.
  If you receive an item with leakage, damage, or other quality issues, please contact us with photos within 48 hours of receipt — we will replace it free of charge or issue a full refund.
  
• About Scent Experience
  Fragrance performance on skin varies greatly depending on individual skin type, body temperature, and environment. Samples are the best way to try and discover scents.
  If you have any questions about a fragrance profile, feel free to contact customer service — we are happy to provide more details or recommendations.
  
• Contact Customer Service
  For any questions or issues, please reach out to us via:
  Email: support@vipoza.com
  Whatsapp：+8613249885199
  Website live chat (available 24/7)
  We will reply within 24 hours.

By placing an order, you confirm that you have read, understood, and agree to the above terms.
Thank you for choosing Vipoza — let’s enjoy the beauty of fragrance together!

Q1: Are these perfumes authentic?

A1: Yes. All Vipoza sample and travel-size perfumes are made from genuine designer fragrances. They are carefully rebottled from the original full-size bottles into smaller atomizers or vials. The fragrance, quality, and performance remain identical to the original.

Q2: What sizes are available for the samples?

A2: Our sample perfumes are typically available in 3ml, 5ml, and 10ml sizes. Please check the product page for the exact size of each fragrance.

Q3: Will the scent or longevity change after rebottling?

A3: No. Our rebottling process preserves the fragrance completely. The scent profile, concentration, and staying power are identical to the original designer bottle.

Q4: What is the shelf life of a sample perfume?

A4: When stored properly in a cool, dry place away from direct sunlight, our sample perfumes typically remain fresh for 2–3 years.

Q5: Are the sample bottles new and safe to use?

A5: Yes. All atomizers and vials are brand-new, sterile, and carefully cleaned before use. Each bottle is sealed to ensure safety and freshness.

Q6: Can I take these on a plane or for travel?

A6: Absolutely. Sample perfumes are compact and travel-friendly, perfect for carry-on luggage, handbags, or travel kits.

Q7: Can I gift these sample perfumes?

A7: Yes! Their small, elegant bottles make them an ideal gift for friends, family, or perfume enthusiasts.

Q8: Do you offer returns or exchanges?

A8: We provide 60-day hassle-free returns or exchanges for unopened products. Please see our Return Policy for details.

Q9: How do these samples differ from the original bottles?

A9: The only difference is packaging size. The perfume itself—its aroma, quality, and longevity—remains exactly the same as in the original full-size bottle.

Q10: How are the samples packaged?

A10: Each fragrance is carefully measured and transferred into a high-quality atomizer or glass vial. Bottles are securely sealed and labeled with the fragrance name for easy identification.

Q11: Are all designer brands available?

A11: We carry a wide selection of popular designer fragrances, including limited edition scents. Availability may vary depending on stock.

Q12: How should I store sample perfumes?

A12: Keep them in a cool, dark place, away from heat and sunlight. Avoid shaking or dropping the bottles to maintain the integrity of the fragrance.